At WSIA Traders, we respect your privacy and are committed to protecting the personal information you provide when using our website, placing an order, or contacting us.
This Privacy Policy explains what information we collect, how we use it, and how we protect it.
1. Information We Collect
When you use our website or place an order, we may collect information such as:
- Full name
- Billing and delivery address
- Email address
- Telephone number
- Payment and transaction information
- Account login information, if you create an account
- Order history and details
- Information you provide when contacting our customer support team
We may also automatically collect certain technical information, such as your IP address, browser type, device information, and website usage data.
2. How We Use Your Information
We may use your information to:
- Process and deliver your orders
- Process payments and transactions
- Provide order confirmations and delivery updates
- Respond to customer enquiries
- Provide customer support
- Manage your account
- Improve our website, products, and services
- Prevent fraud, misuse, and unauthorised activity
- Comply with applicable legal and regulatory requirements
We will only use your personal information where there is a legitimate reason to do so.
3. Payment Information
Payments made through our website may be processed by third-party payment providers. WSIA Traders does not unnecessarily store complete payment card details on its own systems.
Payment providers may process your information according to their own privacy policies and terms.
4. Cookies
Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, operate shopping-cart functionality, and understand how visitors use our website.
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
5. Sharing Your Information
We do not sell or rent your personal information.
We may share necessary information with trusted service providers where required to operate our business, including:
- Payment processors
- Delivery and shipping providers
- Website and hosting service providers
- IT and security service providers
- Professional or legal advisers where necessary
We only provide information that is reasonably necessary for the relevant service or legal requirement.
6. Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
7. Your Rights
Depending on applicable law, you may have rights regarding your personal information, including the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of information where legally applicable
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Request information about how your data is being used
To exercise your rights, please contact us using the details provided below.
8. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites.
We recommend reviewing the privacy policy of any third-party website you visit.
9. Children's Privacy
Our website is not intended to knowingly collect personal information from children without appropriate consent or legal basis.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, or legal requirements.
Any updated version will be posted on this page with a revised "Last Updated" date.