At WSIA Traders, we want our customers to be satisfied with their purchases. If you are not happy with your order, you may be eligible to return the product and receive a refund or other appropriate resolution, subject to the conditions below and applicable consumer law.
1. Returns
You may request a return where the product is eligible for return under applicable law and our return conditions.
Items should generally be returned in their original condition, unused, and with their original packaging where reasonably possible.
Certain products may not be eligible for return where they are exempt under applicable law, including products that have been personalised, made specifically to a customer's requirements, or which cannot reasonably be returned for hygiene or other legal reasons.
2. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect product, please contact us as soon as possible.
Please provide:
- Your order number
- Your name and contact details
- A description of the problem
- Clear photographs of the product and packaging where applicable
After reviewing the issue, we may offer a replacement, repair, refund, or another appropriate solution depending on the circumstances and applicable consumer rights.
3. Change-of-Mind Returns
Where applicable, customers may have a legal right to cancel an online purchase within the relevant statutory cancellation period.
Returned products should be in a condition that allows us to assess them as permitted by law.
If a product has been handled beyond what is reasonably necessary to inspect its nature, characteristics, and functionality, deductions may apply where legally permitted.
4. Non-Returnable Items
Some items may not be eligible for return or cancellation where permitted by applicable law, including:
- Personalised or customised products
- Products made specifically to customer specifications
- Items that cannot be returned for hygiene reasons after being unsealed, where applicable
- Products that have been damaged or altered after delivery due to customer misuse
This does not affect any statutory rights you may have.
5. How to Request a Return
To request a return or refund, contact us using the information below.
Please include your order number and explain the reason for your request.
Email:
wahabafzaal@hotmail.com
Phone: 07472599509
Our team will review your request and provide instructions for returning the product where applicable.
6. Return Shipping
Where a product is faulty, damaged, incorrect, or otherwise covered by applicable consumer protection rights, return delivery costs will be handled in accordance with the circumstances and applicable law.
For voluntary change-of-mind returns, the customer may be responsible for return delivery costs where permitted by law and where this has been communicated before purchase.
7. Refund Processing
Once a returned item has been received and reviewed, we will process an eligible refund as soon as reasonably possible.
Refunds will normally be made using the original payment method.
The time it takes for the refund to appear in your account may depend on your bank or payment provider.
8. Refund Amount
Where a full refund is legally due, the applicable purchase amount will be refunded.
Where permitted by law, deductions may apply in circumstances such as diminished product value resulting from handling beyond what is reasonably necessary to inspect the product.
Original delivery charges may also be treated according to applicable consumer law and the circumstances of the return.
9. Exchanges
Where available, we may offer an exchange for an alternative size, colour, or product.
If an exchange is not available, we may instead provide a refund or another appropriate solution depending on the circumstances.
10. Late or Missing Refunds
If you have been notified that your refund has been processed but the amount has not yet appeared in your account, please first check with your bank or payment provider.
If you still have not received the refund, contact us at:
11. Consumer Rights
Nothing in this Refund Policy is intended to remove, restrict, or replace any consumer rights that apply to you under applicable law.
Where a product is faulty, not as described, or otherwise fails to meet applicable legal requirements, you may have additional statutory rights.
12. Policy Updates
We may update this Refund Policy from time to time to reflect changes to our business, services, or applicable legal requirements.
The latest version will always be published on this page.